All cancellations must be advised to GEMS Event Management Australia in writing via email before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from GEMS Event Management Australia. If you have not received an acknowledgement within five (5) business days, please contact GEMS Event Management Australia on +61 2 9744 5252. If the cancellation is not received in writing, the registration fees will not be cancelled and full registration will still be payable. 

Registration cancellations received in writing by the Congress Organisers by Friday, 20th September 2024 will be accepted and all fees refunded less an AUD$125 administration fee. Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name, address and emergency contact details of the new delegate must be advised in writing to the Congress Organisers at least 5 days prior to the Congress. 

Online registration received by GEMS Event Management Australia are considered to be confirmed by the delegate. No tentative bookings will be accepted. No refunds will be made for non-attendance at the Congress and any unpaid registration fees will still be payable.

Registration fees do not include insurance of any kind. It is strongly recommended that participants take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expense. The insurance should cover loss arising from the cancellation of the Congress by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the Congress Organisers for any person not holding insurance.

In the case of a medical emergency which has caused a registered delegate to not attend the Congress, the Congress Organiser must be provided with a medical certificate or appropriate documentation before any refund will be considered. Where the Congress Organisers are advised of the situation after the Congress, and a refund is deemed to be appropriate, the delegate must still pay the administration fee, along with any catering and collateral charges incurred for all events at which they were scheduled to attend.