Frequently Asked Questions

Could I share my Full Conference Registration with another person?

Could I just attend one session on one day of the Conference?

No. The minimum registration for the conference was a Day Delegate Registration Package which covered one full day's conference attendance. Delegates could not register to attend a single session or a half day session.

Could I cancel my registration?

What was the cancellation cut-off date?

Cancellations received after this date could not be accepted and were not refunded, however, transfer of your registration to another person was acceptable. The full name, address details and emergency contact of the new delegate had to be advised in writing to the Conference Organisers prior to the Conference. Online registration received by GEMS Event Management Australia was considered to be confirmed by the delegate. No tentative bookings were accepted.

If I needed to cancel my registration after the cancellation date, can another person from my organisation attend in my place?

Could I get a refund if I did not attend the Conference?

In the case of medical emergency which caused a registered delegate to not attend the Conference, the Conference Organisers had to be provided with a medical certificate or appropriate documentation before any refund was considered. Where the Conference Organisers were advised of a situation after the Conference, and a refund was deemed to be appropriate, the delegate still had to pay the administration fee along with any catering charges incurred as a result of their registration for all catering events at which they were scheduled to attend.

Could I cancel my accommodation booking?

Did the registration fees include insurance?

Registration fees did not include insurance of any kind for delegates. It was strongly recommended that participants took out their own general travel insurance. It was suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expense.

The insurance should have covered loss arising from the cancellation of the Conference by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility was taken by the Conference Organisers for any person not holding insurance.

Were there Disabled Facilities available at the venue?

Yes. If you had a disability or mobility issues and required additional assistance, please notify the organisers by indicating your requirements on the registration form. 

Disclaimer

In the event of industrial disruptions, GEMS Event Management Australia Pty Ltd could not be held responsible for any losses incurred by delegates. The program was correct at the time of printing, but the organisers reserved the right to alter the program as was deemed necessary.

Liability

NAPSA or GEMS Event Management Australia Pty Ltd were not held liable for personal accidents or losses or damage to private property of registered delegates of the Meeting. Delegates should have made their own arrangements with respect to personal insurance.