Frequently Asked Questions

• Who is organising the Conference? 
• What are the Conference Dates? 
• How much does it cost to attend? 
• Can I share my Full Conference Registration with another person? 
• Can I attend just one session on one day of the Conference? 
• Can I cancel my registration? 
• What is the cancellation cut-off date? 
• If I need to cancel my registration after the cancellation date, can another person from my organisation attend in my place? 
• Can I get a refund if I do not attend the Conference? 
• What platform or software will you be utilising to deliver the virtual Conference? 
• What set up do I need to attend the Conference virtually? 
• Will the sessions be pre-recorded or live for virtual attendees? 
• What if I have issues with the OnAIR platform during the Conference?
  

Who is organising the Conference? 

Reframing Autism are the convenors of this Conference. Further information on Reframing Autism can be obtained by visiting https://reframingautism.org.au/. 

GEMS Event Management Australia are Professional Conference Organisers who have been engaged to assist in the management of the 2023 Reframing Autism Conference. GEMS are members of Meetings and Events Australia and the Professional Conference Organisers Association. Further information on our company is available at www.gemsevents.com.au. 

What are the Conference dates? 

The Conference will be delivered in a virtual format on Thursday, 24th and Friday 25th February 2023. 

How much does it cost to attend? 

Full details of the delegate fees for virtual registrations are available on the 'Registration Fees' page of this website. 

Can I share my Full Conference Registration with another person? 

Splitting of full conference registrations is not allowed under any circumstances. Delegates who only wish to attend one day of the conference must register as day delegates. 

Can I just attend one session on one day of the Conference? 

No. The minimum registration for the conference is a Day Delegate Registration Package which covers one full day's conference attendance. Delegates cannot register to attend a single session or a half day session. 

Can I cancel my registration? 

All cancellations must be advised to GEMS Event Management Australia in writing via email to registration@gemsevents.com.au before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from GEMS Event Management Australia. If you have not received acknowledgement within five (5) business days, please contact GEMS Event Management Australia on +61 2 9744 5252. If the cancellation is not received in writing, the registration fees will not be cancelled and full registration will still be payable. 

What is the cancellation cut-off date? 

Cancellations received in writing by the Conference Organisers before Friday, 30th December 2022 will be accepted and all fees refunded less an AUD$66 administration fee. Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name, address details and emergency contact of the new delegate must be advised in writing to the Conference Organisers prior to the Conference. Online registration received by GEMS Event Management Australia are considered to be confirmed by the delegate. No tentative bookings will be accepted. 

If I need to cancel my registration after the cancellation date, can another person from my organisation attend in my place? 

Yes. Such changes must be advised to GEMS in writing via email to registration@gemsevents.com.au by no later than 5 working days prior to the commencement of the Conference. 

Can I get a refund if I do not attend the Conference? 

No refunds will be made for non-attendance at the Conference and any unpaid registration fees will still be payable. In the case of medical emergency which has caused a registered delegate to not attend the Conference, the Conference Organisers must be provided with a medical certificate or appropriate documentation before any refund will be considered. Where the Conference Organisers are advised of a situation after the Conference, and a refund is deemed to be appropriate, the delegate must still pay the administration fee along with any catering charges incurred as a result of their registration for all catering events at which they were scheduled to attend. 

No refunds will be made, if you cannot attend the conference live, as all recordings are available for 30 days post conference. 

No refunds will be made, if you have difficulties on the day accessing sessions, as they all will be recorded and available for 30 days post conference.

What platform or software will you be utilising to deliver the virtual Conference? 

The Conference will be using the OnAIR by EventsAIR Virtual Conferencing Platform. OnAIR is a cloud-based, virtual conference solution, so there is nothing to download. For the best viewing experience, we recommend using a supported internet browser, Google Chrome (preferred), Fireforx or Edge Chromium. 

What setup do I need to attend the Conference virtually? 

• A computer or laptop. (Note: whilst the platform does work on a tablet or mobile phone, we do not recommend these technologies for participation) 
• A stable internet connection. We suggest closing any unused browsers/programs that could be draining on your internet bandwidth. 
• Webcam, audio and mic. Whilst a webcam is not mandatory for participation, it can be used to participate in the networking sessions, meeting hub and exhibitor meetings for video calls. If using audio and mic, we recommend a headset. 
  

Will the sessions be pre-recorded or live for virtual attendees? 

The sessions will be a mix of pre-recorded and live, interaction with the presenter will be available via the Q&A, with interaction between attendees available via the Discussion Forums. All sessions will be recorded and made available via the OnAIR platform following the Conference, for 30 days.

What if I have any issues with the OnAIR platform during the Conference? 

Live Support will be available via the OnAIR platform for the duration of the Conference. When you type and submit your request, a member of the GEMS Event Management Australia team will respond. Outside of the Conference hours, please contact registration@gemsevents.com.au 

Disclaimer: In the event of industrial disruptions, GEMS Event Management Australia Pty Ltd cannot be held responsible for any losses incurred by delegates. 

The program is correct at the time of printing, but the organisers reserve the right to alter the program as is deemed necessary. 

Liability: Reframing Autism or GEMS Event Management Australia Pty Ltd shall not be held liable for personal accidents or losses or damage to private property of registered delegates of the Meeting.

Delegates should make their own arrangements with respect to personal insurance.