Frequently Asked Questions

Stormwater Victoria are the convenors of the 2019 Stormwater Victoria Conference. Further information on Stormwater Victoria can be obtained by visiting www.stormwatervictoria.com.au.

GEMS Event Management Australia are Professional Conference Organisers who have been engaged to assist in the management of the 2019 Stormwater Victoria Conference. GEMS are members of Meetings and Events Australia and the Professional Conference Organisers Association. Further information on our company is available at www.gemsevents.com.au

•  All levels of government, with interests in environmental management, planning, hydrology, construction, education, drainage, engineering and research
  
• Civil and consulting engineers
  
• Surveyors and urban planners
  
• Universities and research institutions
  
• Manufacturers
  
• Service industries to the environment, stormwater and the water quality industry
  

Cancellations received in writing by the Conference Organisers by Monday, 6th May, 2019 will be accepted and all fees refunded less an AUD$125 administration fee.

Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name and address details of the new delegate must be advised in writing to the Conference Organisers prior to the Conference. Online registration received by GEMS Event Management Australia are considered to be confirmed by the delegate. No tentative bookings will be accepted.

No refunds will be made for non-attendance at the Conference and any unpaid registration fees will still be payable.

In the case of medical emergency which has caused a registered delegate to not attend the Conference, the Conference Organisers must be provided with a medical certificate or appropriate documentation before any refund will be considered. Where the Conference Organisers are advised of a situation after the Conference, and a refund is deemed to be appropriate, the delegate must still pay the administration fee along with any catering charges incurred as a result of their registration for all catering events at which they were scheduled to attend.

*Cancellation Policy: Accommodation Cancellations received between 14 and 30 days prior to the arrival date will incur a cancellation fee equivalent to one night's accommodation fee. Cancellations made less than 14 days prior to the arrival date will incur a cancellation fee equal to the 100% of the total accommodation fee. No refunds will be made for non-attendance and any unpaid accommodation fees will still be payable.

All delegates booking accommodation through GEMS Event Management Australia will be required to pay for their accommodation upon booking, covering those charges quoted in the accommodation rate. All delegates are responsible for payment of any additional charges on checkout of the hotel.

Please contact GEMS Event Management Australia to cancel your accommodation prior to the Conference. If you need to cancel your accommodation booking at any time, a cancellation fee may be charged by the hotel, subject to the hotel cancellation policy.

If you alter your accommodation booking after you have checked in, please deal directly with the hotel. If you arrive 24 hours later than your indicated arrival day, you may find that you have forfeited reservation and may have been charged a non arrival fee.

Registration fees do not include insurance of any kind for delegates. It is strongly recommended that participants take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expense.

The insurance should cover loss arising from the cancellation of the Conference by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the Conference Organisers for any person not holding insurance.