All cancellations must be advised to GEMS Event Management Australia in writing via email before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from GEMS Event Management Australia. If you have not received acknowledgement within five (5) business days, please contact GEMS Event Management Australia on +61 2 9744 5252. If the cancellation is not received in writing, the registration fees will not be cancelled and full registration will still be payable. Registration Cancellations received in writing by the Conference Organisers by Wednesday 15th February 2023 will be accepted and all fees refunded less an AUD$125 administration fee. Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name, address and emergency contact details of the new delegate must be advised in writing to the Conference Organisers at least 5 days prior to the Conference. Online registration received by GEMS Event Management Australia are considered to be confirmed by the delegate. No tentative bookings will be accepted. 

No refunds will be made for non-attendance at the Conference and any unpaid registration fees will still be payable.