Terms and Conditions 

Registration Types

Early Bird registration closes on 16 September 2022. You must register before this date to receive the discounted early bird registration fees. All early bird registrations must be paid at the time of registration. 

Standard in person registration will close on 24 October 2022.  All invoices are payable at the time of registration.  Late registration fees apply after the Standard registration close date.

Social event tickets are included in Early Bird and Standard Full Registration fees . Additional tickets may be purchased for accompanying persons through the online registration process.

Cancellation and Refund Policy

All invoices are payable net 21 days from date of invoice. For registrations made within 21 days from the first day of the Conference on 6 October 2022 invoices must be settled by 21 October 2022. Early Bird registrations must be paid in full by no later than the close of Early Bird registration on 31 August 2022. All outstanding Early Bird registrations after this date will revert to the 'Standard' registration rate and a new invoice will be issued.

Registration Cancellations:

All cancellations must be advised to GEMS Event Management Australia in writing via email before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from GEMS Event Management Australia. If you have not received acknowledgement within five (5) business days, please contact GEMS Event Management Australia on +61 2 9744 5252. If the cancellation is not received in writing, the registration fees will not be cancelled and full registration will still be payable. 

Registration Cancellations received in writing by the Conference Organisers by 9 September 2022 will be accepted and all fees refunded less an AUD$125 administration fee. Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name and address details of the new delegate must be advised in writing to the Conference Organisers at least 5 days prior to the Conference. 

Online registration received by GEMS Event Management Australia are considered to be confirmed by the delegate. No tentative bookings will be accepted. No refunds will be made for non-attendance at the Conference and any unpaid registration fees will still be payable.

In the case of a medical emergency which has caused a registered delegate to not attend the Conference, the Conference Organiser must be provided with a medical certificate or appropriate documentation before any refund will be considered. Where the Conference Organisers are advised of the situation after the Conference, and a refund is deemed to be appropriate, the delegate must still pay the administration fee, along with any catering charges incurred for all catering events at which they were scheduled to attend.

Accommodation cancellations received within 60 days of the arrival date may incur a fee equivalent to 50% of the cancelled accommodation. Cancellations made less than 30 days prior to the arrival date will incur a cancellation fee equal to the 100% of the total accommodation fee. No refunds will be made for non-attendance and any unpaid accommodation fees will still be payable.

Delivery Policy

Once your conference registration has been completed, you will receive an email confirmation from EventsAIR confirming successful completion of your registration within a few minutes of registering.  Your Conference Registration Confirmation and Tax Invoice will be sent to you via email and no later than 5 working days after your registration has been completed. 

If you have any questions about your registration, please contact Kate Frost, Event Manager at GEMS Event Management Australia via email at registration@gemsevents.com.au or via phone on +61 2 9744 5252.

Payment Options

A Tax Invoice will be provided to you within 5 working days from time of registration. Conference registrations can be paid by direct debit, cheque or credit card. If you would like to pay your invoice via credit card, please contact the Accounts Team at GEMS Event Management Australia on 02 9744 5252.