All invoices are payable by credit at the time of registration unless special arrangements have been made with the Conference Secretariat.  All registration must be paid 21 days nett or Monday 2nd October 2023 at the latest. 

Registration Cancellations:

All cancellations must be advised to GEMS Event Management Australia in writing via email before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from GEMS Event Management Australia. If you have not received acknowledgement within five (5) business days, please contact GEMS Event Management Australia on +61 2 9744 5252. If the cancellation is not received in writing, the registration fees will not be cancelled and full registration will still be payable. 

Registration Cancellations received in writing by the Conference Organisers by Friday 25 August 2023 will be accepted and all fees refunded less an AUD$125 administration fee. Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name and address details of the new delegate must be advised in writing to the Conference Organisers at least 5 days prior to the Conference. 

Online registration received by GEMS Event Management Australia are considered to be confirmed by the delegate. No tentative bookings will be accepted. No refunds will be made for non-attendance at the Conference and any unpaid registration fees will still be payable.

In the case of a medical emergency, including a Covid-19 diagnosis, which has caused a registered delegate to not attend the Conference, the Conference Organiser must be provided with a medical certificate or appropriate documentation before any refund will be considered. Where the Conference Organisers are advised of the situation after the Conference, and a refund is deemed to be appropriate, the delegate must still pay the administration fee, along with any catering charges incurred for all catering events at which they were scheduled to attend.