All cancellations must be advised to GEMS Event Management Australia in writing via email before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from GEMS Event Management Australia. If you have not received acknowledgement within five (5) business days, please contact GEMS Event Management Australia on +61 2 9744 5252. If the cancellation is not received in writing, the registration fees will not be cancelled and full registration will still be payable. Cancellations received in writing by the Conference Organisers will be reviewed for a refund on a case by case basis. Transfer of your registration to another person is acceptable, the full name, address and emergency contact details of the new delegate must be advised in writing to the Conference Organisers at least 5 days prior to the Conference. Registration cancellations received within 60 days of the first day of the conference will incur a fee equivalent to 50% of the registration fee. Cancellations made less than 30 days prior to the first day of the conference will incur a cancellation fee equal to the 100% of the total registration fee. No refunds will be made for non-attendance and any unpaid fees will still be payable. In the event a delegate is unable to attend the face to face Conference due to COVID or Government restrictions, the face to face registration will be transferred to a virtual registration with any differences in fees refunded. Full refunds will not be provided should the delegate not be able to attend the face-to-face event due to COVID or Government restrictions. Online registration received by GEMS Event Management Australia are considered to be confirmed by the delegate. No tentative bookings will be accepted. In the case of a medical emergency which has caused a registered delegate to not attend the Conference, the Conference Organiser must be provided with a medical certificate or appropriate documentation before any refund will be considered. Accommodation bookings received within 30 days of the booking arrival date must be paid in full before the booking can be confirmed with the hotel. Accommodation cancellations received within 30 days of the arrival date will incur a fee equivalent to 100% of the cancelled accommodation. No refunds will be made for non-attendance and any unpaid accommodation fees will still be payable.