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Legal Design Thinking: Providing the Human Element in a World of AI

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Concurrent Stream 1
Thursday, September 10, 2026
11:25 AM - 12:10 PM

Overview

Melissa Lyon & Carlie Andrews, Hive Legal


Speaker

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Ms Melissa Lyon
Executive Director And Experience Designer
Hive Legal

Legal design thinking: providing the human element in a world of AI

Biography

Mel: Melissa is the Executive Director & Experience Designer, Hive Legal, an innovative law firm which, over the last 11 years, has inspired change in the legal ecosystem by introducing value pricing, legal design thinking and truly flexible work practices. Melissa is an innovation specialist committed to assisting the legal ecosystem to think differently about the delivery of legal services, pricing and ways of working. Melissa is committed to sharing her experiences and insights with the legal ecosystem and is a strong advocate for those with skills other than legal and the vital roles they play. Melissa is a member of the Centre for Legal Innovation’s Advisory Board, and her work has been recognised at the Australian Law Awards with her winning Business Development Professional of the Year (2017) and Innovator of the Year (2020).
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