All invoices are payable net 21 days from date of invoice. For registrations made within 21 days from the first day of the Summit on Thursday, 27th October, 2022 invoices must be settled by Thursday, 13th October, 2022. Early Bird registrations must be paid in full by no later than the close of Early Bird registration on Wednesday, 31st August 2022. All outstanding Early Bird registrations after this date will revert to the 'Standard' registration rate and a new invoice will be issued. Outstanding invoices can be paid by credit card by calling GEMS on +61 2 9744 5252. ALL CREDIT CARD PAYMENTS WILL INCUR A SURCHARGE as outlined below: Amex: 1.73% + $0.20 transaction fee Visa: 0.9% Mastercard: 0.87% Direct Debit: Account Name: GEMS Event Management Australia Pty Ltd Bank: St George Bank BSB: 112-879 Acct: 469 542 624 SWIFT Code: SGBLAU2S Please email your remittance advice to accounts@gemsevents.com.au quoting your invoice number. CANCELLATION POLICY Sponsorship Cancellations: Sponsorship cancellations received in writing by the Summit Organisers, will only be accepted if the sponsoring company has not yet received coverage in any promotional emails or marketing documents. In this instance, all fees will be refunded less an AUD$550 administration fee. Sponsorship cancellations received after the sponsoring company has received the above mentioned acknowledgements, cannot be accepted and will not be refunded. Trade Cancellations: Trade Exhibition cancellations received in writing by the Summit Organisers by Wednesday 24th August 2022, will be accepted and all fees refunded less an AUD$550 administration fee. Trade Exhibition cancellations received after this date will not be eligible for a refund. Registration Cancellations: All cancellations must be advised to GEMS Event Management Australia in writing via email before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from GEMS Event Management Australia. If you have not received acknowledgement within five (5) business days, please contact GEMS Event Management Australia on +61 2 9744 5252. If the cancellation is not received in writing, the registration fees will not be cancelled and full registration will still be payable. Registration Cancellations received in writing by the Summit Organisers by Wednesday, 14th September 2022 will be accepted and all fees refunded less an AUD$125 administration fee. Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name and address details of the new delegate must be advised in writing to the Summit Organisers at least 5 days prior to the Summit. Online registration received by GEMS Event Management Australia are considered to be confirmed by the delegate. No tentative bookings will be accepted. No refunds will be made for non-attendance at the Summit and any unpaid registration fees will still be payable. In the case of a medical emergency which has caused a registered delegate to not attend the Summit, the Conference Organiser must be provided with a medical certificate or appropriate documentation before any refund will be considered. Where the Conference Organisers are advised of the situation after the Summit, and a refund is deemed to be appropriate, the delegate must still pay the administration fee, along with any catering charges incurred for all catering events at which they were scheduled to attend.