Terms and Conditions
Registration cancellations received in writing by the Conference Organisers by
Monday, 15th July, 2019 will be accepted and all fees refunded less an AUD$125 Administration Fee. All cancellations must be advised to GEMS Event Management Australia in writing (either by fax or email) before the cancellation can be processed. Cancellations will not be deemed to be received until you have written confirmation from GEMS Event Management Australia. If you have not received acknowledgement within five (5) business days, please contact GEMS Event Management Australia on +61 2 9744 5252. If the cancellation is not received in writing, the registration fees will not be cancelled and full registration will still be payable.
Cancellations received after this date cannot be accepted and will not be refunded, however, transfer of your registration to another person is acceptable. The full name and address details of the new delegate must be advised in writing to the Conference Organisers prior to the Conference. Online registration received by GEMS Event Management Australia are considered to be confirmed by the delegate. No tentative bookings will be accepted. No refunds will be made for non-attendance at the Conference and any unpaid registration fees will still be payable.
In the case of medical emergency which has caused a registered delegate to not attend the Conference, the Conference Organisers must be provided with a medical certificate or appropriate documentation before any refund will be considered. Where the Conference Organisers are advised of a situation after the Conference, and a refund is deemed to be appropriate, the delegate must still pay the administration fee along with any catering charges incurred as a result of their registration for all catering events at which they were scheduled to attend.
Accommodation Cancellations made after
Friday, 28th June, 2019 will incur a cancellation fee equal to 100% of the total accommodation fee. No refunds will be made for non attendance and any unpaid accommodation fees will still be payable.
All delegates booking accommodation through GEMS Event Management Australia will be required to pay for their accommodation upon booking, covering those charges quoted in the accommodation rate. All delegates are responsible for payment of any additional charges on checkout of the hotel.
Please contact GEMS Event Management Australia to cancel your accommodation prior to the Conference. If you need to cancel your accommodation booking at any time, a cancellation fee may be charged by the hotel, subject to the hotel cancellation policy.
If you alter your accommodation booking after you have checked in, please deal directly with the hotel. If you arrive 24 hours later than your indicated arrival day, you may find that you have forfeited reservation and may have been charged a non arrival fee.
Registrations for 2019 Stormwater NSW Conference will close at midnight on Tuesday, 20
th August, 2019 in order to finalise all arrangements for the Conference. Late registrations may be accepted for the Conference. Late registrations may be accepted after this date by contacting GEMS Event Management Australia and a late fee of AUD$55 will be applied. Delegates who choose to register onsite will be required to pay for all related costs immediately, by cash or by credit card. Receipts will be sent to the delegate concerned after the Conference. The Organisers cannot guarantee that collateral, such as satchels, will be available to late registering delegates and there is a risk that social program functions may be fully subscribed.
Once your conference registration has been completed, you will receive an email confirmation from EventsAIR confirming successful completion of your registration within a few minutes of registering. Your Conference Registration Confirmation and Tax Invoice will be sent to you via email and no later than 5 working days after your registration has been completed.
If you have any questions about your registration, please contact Choonie Yeow, Event Coordinator at GEMS Event Management Australia via email at
cyeow@gemsevents.com.au or via phone on +61 2 9744 5252.
